FAQ`s
Frequently Asked Questions (FAQs)
Welcome to the SRF Handicrafts FAQ page. Here, you'll find answers to some of the most common questions our customers have. If you don't find the information you're looking for, please feel free to contact our customer support team at support@srfhandicrafts.com.
1. How do I place an order?
Placing an order on SRF Handicrafts is easy. Simply browse our collection, select the items you wish to purchase, and click "Add to Cart." Once you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order.
2. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- UPI
- Net Banking
- Wallets (Paytm, PhonePe, etc.)
- Cash on Delivery (available in select locations)
3. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the “Track My Order” section.
4. What is your return and refund policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can request a return or refund within 14 days of delivery, subject to our refund policy. Please visit our Refund Policy page for more details.
5. Do you offer international shipping?
Currently, we only ship within India. For international orders, please contact our customer support team at support@srfhandicrafts.com to discuss options and shipping rates.
6. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, while express shipping usually takes 2-4 business days. Custom or personalized items may require additional processing time.
7. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at support@srfhandicrafts.com. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
8. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
9. Are your products handmade?
Yes, all our products are handcrafted by skilled artisans from various regions of India. Each item is unique and may have slight variations, which add to its charm and authenticity.
10. How do I care for my SRF Handicrafts products?
Care instructions vary depending on the product. For specific care guidelines, please refer to the product description on our website or contact us for more information.
11. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional charge. You can select the gift-wrapping option at checkout and include a personalized message if desired.
12. How can I contact SRF Handicrafts?
You can contact us via email at support@srfhandicrafts.com or call us at +91-7895070333 during our business hours. For more details, please visit our Contact Us page.